“Through the AR training we were able to significantly increase the success. The failure rate was reduced from 36 to 7 percent.”
– Brian Parzer (Training Product Manager, Lufthansa Cargo)
Prospective warehouse workers are currently learning with paper and pictures. Physical training is hardly possible, since the warehouse and the required cargo are usually not accessible to learners and physical training cannot take place in the classroom. On average, about 30% of the trainees do not pass the aptitude test. Employees enter the professional world with little practical experience.
Lufthansa Cargo has been using an Augmented Reality Training since 2019. A learning group of six people each receives Microsoft HoloLens glasses. The technology projects an interactive hologram of a pallet and a vehicle into the classroom. Guided by the trainer, the learners can virtually lash up together.
AR allows for the first time practical training in the classroom. The success is outstanding. The pilot courses were scientifically monitored as part of the “Educational Science” course at the Johannes Gutenberg University in Mainz. The rate of failures was significantly reduced (from 36 to 7%). In the future, about 500 participants per year will complete the AR training.