The Future of Work is Coming to Insurance
The insurance industry faces critical challenges that will reshape the industry and dramatically transform how organizations work in the sector. From automation and technological advances to new generations entering the workforce, insurers are navigating significant changes as they seek to adapt and advance their businesses.
At Talespin, they view immersive technology as the solution that will help insurers embrace these changes and transform their workforce practices to deliver the best possible customer and employee experiences. They’ve spent the past 4 years working with leading insurers and SMEs to develop XR (virtual, augmented, and mixed reality) workforce solutions specifically designed for insurers.
The Insurance Industry’s First Off-the-Shelf VR Training Content Library
Talespin has developed the insurance industry’s first off-the-shelf virtual reality training content library. VR training is proven to deliver accelerated learning, trainee satisfaction, and increased decision-making accuracy in the field. By making VR training more accessible, and offering training content in an off-the-shelf format, Talespin are lowering the barrier to entry for insurers to recognize VR’s proven ROI.
- Accelerate employee learning
- Reduce travel and logistics for training
- Offer employees a safe, risk-free learning environment
- Adopt VR technology in a standardized, off-the-shelf format
- Simplify replicating complex training scenarios
In this learning module, the learner quickly learns the core construction materials, components, and concepts that go into building a residential home. The module’s experiential nature improves the retention of foundational knowledge, helping insurance agents gain critical subject matter familiarity to deliver the best possible customer experiences.
Scoping Basics: Water Damage
In this learning module, the learner is tasked with investigating and scoping a residential water damage claim in VR. Playing the role of a Claims Representative, the learner rapidly builds experience by breaking the physical boundaries of what is typically possible in training, and virtually experiencing what it’s like to perform this task in the real world.
Auto Claim: Shared Responsibility
In this learning module, the learner takes on the role of a Claims Representative and engages in virtual role-play with an AI character representing a 3rd party claimant. The learner must practice conversational techniques to discuss the claimant’s shared responsibility in an automobile accident, developing confidence and critical interpersonal skills.
Talespin’s Insurance Training Modules Cover Three Primary Categories of Training
1. Object Training
Powered by Talespin’s Propel VR training technology, object-based learning modules accelerate familiarization and memorization for core concepts and objects, like recognizing residential construction materials, memorizing automotive parts, and identifying damage states within a home.
- Materials identification
- Beyond the basics for property and home
- Intro to vehicle parts terminology
- Advanced driver assistance systems
- Steering & suspension
2. Process Training
Powered by Talespin’s Propel VR training technology, process-based learning modules simulate complex tasks, and help employees rapidly build experience before their first day on the job.
- Claims investigation
- Estimating / damage analysis
- Total loss processing
- Liability simulated exercises
- Mechanical systems analysis
3. Conversational Training
Powered by Talespin’s Copilot virtual human training technology, conversational learning modules help employees practice leadership and communication skills through virtual role-play.
- Vendor negotiation
- First notice of loss
- Customer contact rehearsals
- Compliance scenarios
- Negotiating shared responsibility
Content Delivery on One Central Platform
Talespin’s training content library is delivered on Talespin Runway, their enterprise-grade extended reality platform. Runway includes features for learning management, user administration, training analytics and scoring, as well as enterprise IT integration. The platform allows enterprises to access training applications and content libraries across various subject matters, and enables learning and development teams to administer XR training at scale.