CoPilot

Talespin

Virtual human training technology powered by artificial intelligence

Teaching Leadership and Communication Skills with VR and AI

How do you practice skills like negotiating and sales, simulate what it’s like to handle a difficult customer, or gain experience giving critical feedback? Identified by LinkedIn’s 2018 Workplace Learning Report as the #1 priority for talent development, soft skills are some of the most valuable professional skills an employee can have, but are also among the most difficult to train and teach.

 

 

 

 

Talespin developed virtual human technology as a tool for employees to practice the nuanced interpersonal skills that are critical to their professional success. Gaining exposure to challenging situations and being prepared to navigate them can mean the difference between empowerment, and making costly mistakes on the job.

 

The Need for ‘Soft Skills’

A growing gap exists among new generations of the workforce across interpersonal, leadership, customer service, and teamwork-related skills. Experts across the learning and development community cite soft skills as the largest skills gap, and one of the biggest challenges currently faced by employers.

 

 

 

 

Workforce Acceleration

New generations entering the workforce, technology impacting the workplace, and changing career models have brought about a need for more flexible employee onboarding, training and reskilling.

Traditional training practices aren’t agile enough to keep pace with these dynamics, and enterprises need to close skills gaps and accelerate workforce transformation. Virtual reality technology has emerged as a solution to these challenges, as it is proven to accelerate employee learning, make training more efficient, and offers the scale enterprises need to have a significant impact on their businesses.

 

 

 

 

CoPilot Virtual Human Training Use Cases

Human Resources

  • Interviews (Hiring)
  • Employee Termination
  • Exit Interviews
  • Unconscious Bias Training
  • Sensitivity Training
  • Coaching and Mentoring
  • Sexual Harassment Prevention Training
  • Non-verbal Communication
  • Difficult Conversations
  • De-escalation Training
  • Conflict Resolution / Mediation
  • Empathy Training
  • Intercultural Competence
  • Interpersonal Skills
  • Diversity and Inclusion

 

 

 

 

Sales and Customer Service Training

  • Cold calling
  • Building Rapport
  • Overcoming Objections
  • Negotiations (Business)
  • Communicating Product Knowledge
  • Closing Deals
  • Identifying Customer Needs
  • Customer Service (General)
  • Customer Service (Complaints/Escalation)
  • Helpdesk / Technical Support

 

 

 

 

Leadership

  • Giving Critical Feedback
  • Performance Review
  • Talent Management
  • Team Management
  • Facilitating Group Discussions
  • Breaking Bad News
  • Manager/ Direct Report Conversations
  • Giving Depositions

 

 

 

 

CoPilot Features

Virtual Human can be deployed in three versions designed to address interpersonal situations with varying degrees of complexity:

CoPilot Basic: Social Intelligence

  • Branching conversations
  • Speech recognition
  • Virtual Human Lip Sync
  • Text-to-Speech
  • Natural Language Processing
  • Library of Virtual Human Avatars
  • Custom environments
  • Custom scenarios

 

 

 

 

CoPilot Intermediate: Emotional Intelligence

  • Natural Language Understanding
  • Sentiment Analysis
  • Emotion (TTS/Gestures)
  • Custom Voice Fonts

 

 

 

 

CoPilot Advanced: Artificial Intelligence

  • Artificial Intelligence
  • Domain Expertise
  • Photoreal Virtual Human Avatars

STUDIO: Talespin

VR, Training May 14, 2020 by Alvin Manalac